Your Tasks

• Takeover of customer projects after sales completion
  
• End-to-end project implementation (PM + operational execution)
  
• Customer advice and training
  
• Technical Remote-Support (optional 24/7)
  
• Technical support of the sales department for complex projects
  
• Recording customer requirements and feedback
  
• Definition & Übergabe von Feature Requests an Development

Must Have  

• Technical background (IT/Software/Engineering)
  
• Experience with B2B software projects
  
• Project management experience plus hands-on mentality
  
• Willingness to travel to the customer’s project implementation
  
• Customer-oriented, structured, independent
  
• Very good knowledge of German and English

Nice to Have 

• SaaS, industrial, or logistics software experience
  
• Support or Customer Success Experience
  
• Agile methodological knowledge
  
• Understanding of interfaces/integrations
  
• Driving licence class B

Working at NAiSE: Innovation, Growth & Opportunity 

• Hybrid work culture (home office, office or remote)
  
• Highly innovative working environment in the ARENA2036 in Stuttgart
  
• Flexible working hours with a lot of personal responsibility
  
• Transparent corporate and decision-making communication
  
• Attractive additional services such as Wellpass, JobRad or FINN car subscription
  
• Strong team spirit through regular internal events & joint activities
  
• Free drinks, coffee and snacks in the office