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NAiSE SERVICES

SEAMLESS AUTOMATION ONBOARDING

Expert guidance and customized support from NAiSE simplify complex
automation processes while delivering exceptional results.

NAiSE ACADEMY

NAiSE Academy offers hands-on training to help your team unlock the full potential of the platform:

  • Basic & Operator Training – Essential skills for daily operations and core platform functionalities
  • Key User & Admin Training – Setup, configuration, user management, and system optimization
  • Advanced & Extension Training – Specialized modules including Integrator topics, RTLS, NodeRED, AI, and analytics tools
  • Flexible delivery – Onsite, online, or hybrid, with optional refresher courses and ongoing support
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NAiSE Academy branding visual representing hands-on intralogistics platform training for operators, key users, and integrators at ARENA2036 in Stuttgart.”
Support engineer wearing a headset working at a desk with three monitors displaying ticket dashboards and code, providing remote technical assistance in a modern office.

CUSTOMER SUPPORT PACKAGES

Different support levels are designed to keep your operations running smoothly at any scale:

  • Basic Support – Mon–Fri, 09:00–17:00*
  • Expanded Support – Mon–Fri, 09:00–22:00*
  • 24/5 Support – Mon–Fri, 00:00–24:00*
  • 24/7 Support – Full availability, Mon–Sun

All requests are handled via an automated ticketing system, ensuring fast, traceable, and reliable responses. Annual ticket allocations are reviewed and adjusted based on actual usage.

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NAiSE CONSULTING

NAiSE provides expert consulting and use case workshops to support successful intralogistics projects:

  • Use Case Workshop – Full-day, use case–driven sessions with NAiSE experts
  • Project Consulting – Strategic guidance, best practices, and project-oriented advisory support
  • Flexible delivery – Onsite or online, with optional ongoing consulting and ticket-based support
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Technician in a NAiSE safety vest operating a tripod-mounted 3D scanning device in a large industrial hall to capture the facility for digital twin mapping.

ON-SITE 3D SCANNING

NAiSE offers professional on-site 3D scanning to create accurate digital models of your facility.

  • Visualize your space – 3D map appear directly in the NAiSE Intralogistics Platform, improving spatial awareness.
  • Full control – Maps are for visualization only; users can upload, edit, or replace them anytime.
  • High accuracy – Professional scanning delivers precise, detailed spatial mapping for complex facilities.
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WHITE-LABEL FLEET MANAGEMENT

The NAiSE Intralogistics Platform is designed for robot manufacturers who want to add intelligent fleet management under their own brand.

  • Seamless integration with existing robotic systems
  • Faster time to market with reduced development costs and complexity
  • Customizable and scalable to fit diverse applications
  • Reliable performance supported by regular updates
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Person wearing a NAiSE shirt monitoring intralogistics map data on dual screens, with a NAiSE fleet management banner in the background at an industrial workspace.